Frequently Asked Questions (FAQs)

Blue spray-painted question mark on rough asphalt surface. Frequently asked questions about psychology services.

  • We offer a range of psychological services for individuals, families, and carers, including:

    Anxiety – support for worry, panic, phobias, and avoidance

    Depression & Mood Disorders – managing low mood, loss of motivation, and hopelessness

    Low Self-Esteem & Perfectionism – overcoming self-doubt, self-criticism, and unhelpful standards

    Pregnancy & Postnatal Support – support to navigate pregnancy, birth and early parenthood

    Grief & Loss – compassionate support through bereavement and life changes

    Trauma & PTSD – evidence-based therapies to reduce distress and rebuild safety

    Anger Management – learning to understand, regulate, and express anger constructively

    Children & Adolescents – support for behaviour, emotions, and family relationships

    OCD – breaking free from intrusive thoughts and repetitive behaviours

    Addiction – creating healthier coping strategies and lasting change

    Life Transitions – support for retirement, parenthood, separation, or identity shifts

    Relationships – improving communication, resolving conflict, and strengthening connection

    Autism – building skills, coping strategies, and confidence while respecting individuality

    ADHD – strategies for focus, organisation, and managing self-esteem challenges

    Acquired Brain Injury – adjustment, recovery support, and strengthening independence

    Suicidal Thoughts & Self-Harm – safe, compassionate care to build hope and safety

  • Our services are available for children, adults, and their caregivers. You do not need a GP referral to make an appointment. However, if you would like to claim a Medicare rebate, you will need a referral and Mental Health Treatment Plan from your GP, psychiatrist, or child’s paediatrician before your first session.

  • You can book an appointment by:

    We also offer a free 15-minute consultation to help you understand how we can support your needs. Complete the Contact Form to take advantage of this offer.

  • In your first session, we’ll take time to talk about what has brought you to therapy, the concerns you’d like support with, and the goals you hope to work toward. We’ll also explore your background, life experiences, and the support network around you, so we have a clear picture of what’s important in your world. Together, we’ll discuss your needs, share information about how we work, and agree on next steps together, so you know what to expect moving forward.

  • Your privacy is very important to us. We comply with the Privacy Act, relevant state health records laws, and the APS Code of Ethics, ensuring client information is confidential, securely stored, and only shared with consent or when legally required.

    Envisage Psychology uses secure, industry-standard systems to protect your personal and health information. Clinical records are stored in Cliniko Practice Management software, which is designed for healthcare and meets Australian privacy requirements. We also use Microsoft 365 Business for email communication and file storage which encrypts all data, with servers located in Australia. We restrict access to client documentation to authorised staff only. Together, these systems ensure your information is managed safely and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  • Yes, we provide secure online sessions via telehealth for clients who prefer to attend from home or are unable to travel to our office.

  • To join a Telehealth session, you’ll need:

    • A quiet, private space where you feel comfortable to talk

    • A device with a camera and microphone (preferably a computer or tablet)

    • A stable internet connection

    • We’ll send you a secure link before your appointment — simply click it at the scheduled time to connect with your psychologist.

  • Some services may be eligible for:

    • Medicare rebates under the Better Access program. Contact your GP, psychiatrist or child’s paediatrician for advice and to request a Mental Health Treatment Plan if eligible.

    • Private health insurance rebates for psychology sessions. Please contact your provider for eligibility and claim details.

  • To ensure confidentiality and avoid any conflicts of interest, Envisage Psychology cannot see close family members or friends of existing clients. If this applies to you, we recommend speaking with your GP, who can provide a referral to another trusted psychologist.

  • If you are in immediate danger, call Emergency Services on 000.

    For urgent mental health support:

  • We welcome your feedback to improve our services. You can: